Support center
How do I do that in Apex?
Short, specific guides written against the real product. Most answer the question in the first sentence and give you the clicks right after.
The Apex ATS support center has 21 guides covering setup, jobs and careers pages, candidates and scoring, SMS and email messaging, interviews, team roles, integrations, data export and billing. Search above or browse by category. If a guide does not solve it, the form at the bottom reaches a person at [email protected].
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Getting startedCreate your account and workspacePilot workspaces are provisioned with the Apex team. Review employer scope, user access and provider requirements before live recruiting.Jobs and careers pagePost your first jobCreate a job, review its details and publish it to the verified careers page. External job-board distribution requires separate board approval.CandidatesHow candidate scoring worksEvery application gets a 0 to 100 score: must-have keywords are worth 70 percent, nice-to-haves 30 percent, and a failed knockout caps the score at 20.CandidatesMove candidates through the pipelineThe pipeline has six stages: Applied, Screening, Interview, Offer, Hired and Rejected. Drag a card or use the stage menu on the record; every change is logged.MessagingTurn on SMS messagingSMS requires a workspace-specific provider configuration and acceptance test. Contact the Apex administrator before enabling it for applicant outreach.MessagingOpt-outs, STOP and quiet hoursSMS opt-outs and quiet-hour behavior depend on verified inbound routing and workspace settings. Check the send result before retrying.InterviewsInterview self-scheduling linksSet availability and create a candidate booking link. Verify the booking and calendar behavior for your workspace before use.IntegrationsPrepare an XML feed for Indeed and ZipRecruiterApex provides an XML feed of open jobs. Each board must approve its use; creating a feed does not publish a listing.
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Getting started
Jobs and careers page
Messaging
Team and settings
Data and security
Still stuck?
Ask a person.
For workspace access, data requests or provider issues, contact [email protected]. Support scope and response expectations are confirmed in the applicable pilot terms.
- Include your workspace name and the page you were on.
- For messaging problems, tell us the applicant and the time the message was sent.
- Security issues: email us directly rather than using this form.